For technical support during normal office hours
The ASM helpdesk is manned:
- From Monday to Friday between 8am and 7pm
- At weekends and bank holidays between 9am and 5pm
During these hours please log your issue via the ASM Service Desk providing as much detail as you can about the problem you are having.
The more information you give us, the faster we can direct your email to the correct person to help you.
For urgent technical support outside of these times
Please call the ASM pager service on 07623 984413 and provide your name, company name and contact number along with a brief outline of your issue with the operator and a technician will call you back as soon as possible.
Alternatively if your issue is a non-urgent matter please log your issue via the ASM Service Desk and we will respond during normal business hours.
What do we mean by urgent technical support?
Our urgent technical support is where something is preventing the normal operation of the Sequoia software, i.e. it will not load or will not save information or communicate with CDS, CHIEF, NCTS or CSPs.
This support should only be requested if such a critical condition exists.
Please note that we cannot advise you on customs procedures, how to complete declarations and/or compliance issues.