ASM Knowledge base

Service Desk & Portal FAQ's

• What are the Service Desk normal office hours?
• How to access the ASM Service Desk
• Web Browser options for the ASM Service Desk
• Making a complaint or escalation request

Incident and Service Request Guidance

• What is an Incident?
• What is a Service Request?
• If you have an urgent Sequoia issue
• Out Of Hours Support
• Checking the progress of a ticket

Sequoia

• How do I request training on specific Sequoia modules?

CDS

• I have a CDS/TDR Declaration error code

HMRC

• Useful contact information for HMRC & Community Service Providers (CSPs)

CHIEF

• I have a CHIEF Declaration error code