Errors reported by CHIEF, including the error code (normally a number, prefixed with the letter 'E'), are displayed in Sequoia in the CHIEF Declaration Errors dialog. Here we display as much information as we are given by CHIEF.
Alternatively, you can contact HMRC as follows:
- CHIEF Operations Chief.email@example.com
When emailing CHIEF Operations you will need to send the CUSDEC & CUSRES of the Declaration.
You can locate the CUSDEC (Your EDI Message sent to Chief) from within the Declaration in Sequoia.
- Open the Declaration
- Go to Tools
- View EDI Message
Copy this into an email to Chief.firstname.lastname@example.org along with a screenshot of your Chief Error.
More details on how to do this can be located on The Sequoia Resource Centre
We are unable to advise you how to complete a customs declaration.